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Job Details for IT Support Specialist

Court Name/Organization Florida Middle District Court
Overview of the Position The Middle District of Florida seeks a mission-driven professional to serve as a full-time Information Technology Support Specialist. The ideal candidate possesses technical skills in addition to excellent interpersonal, and, analytical skills; strong work ethic; and resilience. This meaningful career opportunity is located in the Jacksonville division. The IT Support Specialist provides support to the respective Division for local computer systems including networks, personal computers, and portable electronic devices. Additionally, this position supports several off-the-shelf software applications, major national systems, and systems developed or customized for local use.
Location Jacksonville, FL
Opening and Closing Dates 01/21/2025 - Open Until Filled
Appointment Type Permanent
Classification Level/Grade CL 27
Salary $59,133 - $73,939
Link to Court Careers Information https://www.flmd.uscourts.gov/employment
Announcement Number 25-13
Link to Job Announcement

Position Description

Representative Duties:

  • Proficiency in Microsoft Office 365, including collaboration tools such as SharePoint, OneDrive, OneNote, and Teams
  • Monitors day-to-day operations of IT equipment and systems. Acts as the technical support expert in solving computer system problems
  • Maintains contact and works in concert with other court IT personnel throughout the five divisional offices of Middle Florida for the purpose of collaborating and standardizing IT developments, techniques, and user programs
  • Recommends and configures hardware as directed by IT management staff for deployment. Provides on-going help desk support for all IT related equipment.
  • Installs and troubleshoots software and advises court staff on the use of the software in support of their court duties
  • Installs or assists in the installation of new or revised releases of nationally supported software systems
  • Prepares and maintains documentation on the use of various software applications used in court operations
  • Work with court audio-visual specialist to troubleshoot and support audio-visual equipment in courtrooms, conference rooms and shared spaces for use in evidence presentation during court hearings and trials
  • Setup and teardown of audio-visual equipment for use in special events including speakers, microphones, and video equipment (projectors, large screen monitors, cabling)
  • Inventory responsibilities including receiving, tracking, and updating IT equipment in a nationally supported database system
  • Mobile device configuration and deployment of mobile phones, tablets, and laptops
  • Proficiency in Apple operating systems including iOS and MacOS

Qualifications

  • Requires a minimum of four years of relevant work experience at progressively responsible levels in IT systems, data processing, and data communications, including IT applications, terminology, and methodology
  • Demonstrated accomplishment of IT project assignments that involved analysis, implementation, integration, and management
  • Ability to implement software and hardware to provide technical support for a user base of up to 150
  • Microsoft Office 365 certification preferred. CompTIA A+ and Net+ certifications preferred
  • LAN/WAN experience preferred
  • Applicant should work well within a team, be able to prioritize tasks and make technical decisions through methodical troubleshooting and research
  • Excellent customer service skills and the ability to deal with a wide variety of people tactfully and courteously
  • Accuracy and attention to detail
  • Strong organizational skills and the ability to handle multiple assignments with frequent interruptions
  • Ability to communicate effectively both orally and in writing
  • Strong interpersonal skills and the desire to work in a fast-paced, team environment
  • Ability to maintain confidentiality and use sound judgment
  • Professional demeanor and strong work ethic

Employee Benefits

Employees of the U.S. Courts serve under excepted appointments and are considered "at-will" employees. They are, however, eligible for a comprehensive federal government benefits package including participation in the Federal Employees Retirement System (career employees), choice of a health benefit plan from several options, dental insurance, life insurance, federal holidays, and periodic salary increases. See the U.S. Courts Website for an overview of Federal Judiciary benefits.

Miscellaneous

Representative Duties:

  • Proficiency in Microsoft Office 365, including collaboration tools such as SharePoint, OneDrive, OneNote, and Teams
  • Monitors day-to-day operations of IT equipment and systems. Acts as the technical support expert in solving computer system problems
  • Maintains contact and works in concert with other court IT personnel throughout the five divisional offices of Middle Florida for the purpose of collaborating and standardizing IT developments, techniques, and user programs
  • Recommends and configures hardware as directed by IT management staff for deployment. Provides on-going help desk support for all IT related equipment.
  • Installs and troubleshoots software and advises court staff on the use of the software in support of their court duties
  • Installs or assists in the installation of new or revised releases of nationally supported software systems
  • Prepares and maintains documentation on the use of various software applications used in court operations
  • Work with court audio-visual specialist to troubleshoot and support audio-visual equipment in courtrooms, conference rooms and shared spaces for use in evidence presentation during court hearings and trials
  • Setup and teardown of audio-visual equipment for use in special events including speakers, microphones, and video equipment (projectors, large screen monitors, cabling)
  • Inventory responsibilities including receiving, tracking, and updating IT equipment in a nationally supported database system
  • Mobile device configuration and deployment of mobile phones, tablets, and laptops
  • Proficiency in Apple operating systems including iOS and MacOS

Application Info

Due to the number of resumes received, only applicants selected for interviews will be contacted.

Applicants must be U.S. citizen or eligible to work in the United States

Employees must use the Electronic Fund Transfer (EFT) for payroll deposit

The selected candidate will be subject to a ten-year high-sensitive background investigation with periodic updates every five years thereafter. 

* Starting salary commensurate with work experience, previous federal government service, and prior pay history.

The federal Judiciary is an Equal Employment Opportunity employer.